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28. 2. 2023
1 min read

Communicate with customers via chat

Communicate with customers via chat

We want to be closer to our customers and communicate with them in real time, so we added a chat widget to our website. We decided to use the open source Chatwoot solution on-premise.

Main advantages of Chatwoot:

  • in English,
  • runs on its own server,
  • unlimited number of users,
  • custom mailbox settings,
  • no monthly fee,
  • simple implementation, for example via Google Tag Manager.

Chatwoot makes your team more productive and faster. Above all, speed of communication with your customer is a big competitive advantage nowadays. Get ahead of this trend and answer frequently asked questions with pre-prepared answers. Use keyboard shortcuts to quickly launch actions or private notes and many other features.

Open source solutions in line with data protection

Take ownership of your data by self-hosting Chatwoot on your servers. This way you comply with regulations like GDPR without sending your data to third-party services.

If you are looking for a functional solution for your basic live chat needs without monthly fees, we can only recommend Chatwoot. Feel free to contact us, we will be happy to help you set up this tool.

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